Frequently Asked Questions - FAQs
Can my arrangement be delivered at specific time?
We strive to have all scheduled deliveries completed by close of business, on or before 4pm daily. Any floral arrangements requiring receipt during a specific block of time will be evaluated on a case-by-cases basis taking into account distance, orders scheduled for delivery, location, and driver availability.
Do you offer same-day flower delivery in Crystal Lake?
Yes, we provide same-day delivery in Crystal Lake.
How much does flower delivery cost in Crystal Lake?
Delivery fees vary depending on the location and distance. At checkout, you’ll see the exact cost for your area.
Can I order online or by phone?
Yes! You can order online anytime at reneesofridgefield.com or by phone at (815) 459-0180 during our business hours (Mon-Fri 9:00 AM-4:00 PM, Sat 9:00 AM-1:00 PM, Sun Closed).
What forms of payment do you accept?
We accept major credit/debit cards, Apple Pay, Google Pay, Link, bank account payments, and Afterpay at our online checkout. For in-store or phone orders, we take cards, House Accounts, cash, and checks.
Can I request certain flowers or colors?
Of course! You can let us know your preferred flowers or color palette. While some blooms may be seasonal or limited, we’ll do our best to create an arrangement that reflects your vision.
What happens if the recipient isn’t home?
If the recipient isn’t available, our driver will either leave the flowers in a safe spot or, if needed, arrange a re-delivery at a later time.
Do you deliver flowers to hospitals, offices, or event venues in Crystal Lake?
Yes, we deliver to homes, hospitals, businesses, and venues across Crystal Lake. Please provide the full address and any delivery notes during checkout.
Can I include add-ons with my bouquet or arrangement?
Absolutely! We offer a variety of flower delivery add-ons to personalize your arrangement such as small gifts or keepsakes. You’ll see available add-ons on each product page and again at checkout.
How do I make my flowers last longer?
Trim the stems, place them in fresh water, and keep the arrangement in a cool spot away from direct sunlight to extend their life.
Why choose flowers by Renee's of Ridgefield?
What sets us apart is the care in every detail: fresh, quality blooms, thoughtful design, and a wide online selection. We’ve got plenty to choose from for the big days—Valentine’s Day, Mother’s Day, Thanksgiving, and Christmas—in Crystal Lake, and we don’t stop there. From everyday bouquets to weddings and events, we’ve got you covered. Have something in mind? Tell us your colors or favorite flowers and we’ll make it happen.
Can I add a personalized message or card to my flower order?
Yes, absolutely—adding a personalized message or card is one of the easiest ways to make your delivery extra special. At checkout, you’ll find a dedicated field to type in your custom message.
Can I order a flower subscription?
Yes, our flower subscription service is a game-changer for effortless, fresh blooms delivered straight to your door—perfect for treating yourself or gifting ongoing joy without the hassle. You can choose your budget, frequency (weekly, bi-weekly, monthly, quarterly, or yearly), and first delivery date on our subscriptions page.
Will you contact the recipient or myself to coordinate delivery?
When and if possible, we will attempt to confirm deliveries prior to arrangements going out. Due to the extensive coordination that may be needed however taking into account resources, time, and scheduling, we cannot guarantee we will be able to contact every customer/recipient to coordinate every delivery. Especially when limited windows of receipt are presented.
Can I order a recurring flower subscription?
What better way to continually ensure a fresh space and a new look! Our flower subscription service is a game-changer for effortless, fresh blooms delivered straight to your door or office — professionally handled, maintained, and replaced on schedule. Perfect for treating yourself or gifting ongoing joy without the hassle. Choose your budget, frequency (weekly, bi-weekly, monthly, quarterly, or yearly), and first delivery date on our Subscriptions page...and let us take care of the rest!
